FIRST CLASS PC REPAIRS
FIRST
CLASS PC REPAIRS provides mobile on-site computer maintenance, support and
consulting services ("the services"). The services are provided to
the Customer subject to the following Terms and Conditions of Service. The
Customer agrees that by confirming a booking the Customer agrees to the Terms
and Conditions of Service set out herein.
1.1 FIRST CLASS PC REPAIRS will attend the
Customer's premises at the pre-arranged time.
The Customer will pay for the services provided, at the following rates:
Unlisted Call-out (including the first hour's attendance) – £40.00
For each subsequent half hour or part there-of - £20.00 ex. VAT
Listed (in RATES)- As specified
Service Agreement Set Up Call out- FREE
1.2 FIRST CLASS PC REPAIRS normal working
hours are Monday-Saturday,
1.3 The Customer shall remain at the
Customer's home or premises while FIRST CLASS PC REPAIRS employees are in
attendance.
2. Home Calls
2.1
Call out charges cover labour only. Any
required software, hardware or consumables would be charged additionally. They
do not however cover printer repairs.
2.2
If
a call out results in upgrades being recommended – should engineers
recommendations not be followed we shall be unable to continue support for the
PC until the suggested action has been taken.
2.3
We
may offer extra services at the time of repair e.g. Data Transfer, you shall be
notified at the time of repair about the extra services and the additional
charges which will be applied
2.4
Where
necessary and it is required to Format your hard disk we shall endeavour to
ensure that your machine has all the necessary software installed however in
some cases you may need to re-install software yourself
2.5
During
a home call we may require access to your system & 3rd party software CD’s
please make sure that these are available to enable our engineers to do their
jobs efficiently
2.6
Should
a collection be required please ensure that your computer and any other
software & hardware are well packaged prior to collection, we can not be
held responsible for damage due to poorly packaged parcels.
2.7
We
reserve the right to refuse service.
2.8
Suitable
parking must be available at the home call out address.
(see clause 10 for Service Agreement terms)
3.1 Cancellation of any appointment
must be advised to FIRST CLASS PC REPAIRS no later than 2 hours on the day of
the appointment. FIRST CLASS PC REPAIRS reserves the right to invoice any
Customer where cancellation occurs less than two hours prior to any appointment.
4. "No
Fix No Fee" Policy
4.1 The “no fix no fee” policy applies to home
users only. The “no fix no fee” does NOT apply to business users.
4.2 If the engineer can offer a solution but the
customer chooses not to proceed then the customer will be charged for the time
spent on site to that point.
4.3 If the engineer is only prevented from
resolving a problem because the customer does not posses the appropriate
software disks, drivers or product serial numbers the customer will be charged
for the time spent on site to that point.
4.4 If the engineer diagnoses a fault with a customers Internet Service Provider, even when the
ISP attempt to deny any fault the customer will be charged our standard rates
for the time spent on-site.
5.1 The Customer will pay FIRST CLASS
PC REPAIRS the amount stated on the invoice/work report at the time FIRST CLASS
PC REPAIRS attends the Customer's premises. FIRST CLASS PC REPAIRS will attend
the Customer's premises for the period agreed by the Customer prior to or at
the commencement of the appointment. FIRST CLASS PC REPAIRS will endeavour to
diagnose and/or remedy the problem(s) described by the Customer at the
commencement of the appointment. If the problem(s) has not been remedied at the
end of the first hour of FIRST CLASS PC REPAIRS attendance, FIRST CLASS PC
REPAIRS will discuss with the Customer the options available. The Customer may
ask FIRST CLASS PC REPAIRS to continue working on the problem(s) or make a
further appointment. The Customer may terminate the appointment at any time. On
termination the Customer will pay FIRST CLASS PC REPAIRS the amount incurred in
respect of any additional time, if any, beyond the first hour's attendance.
Payment is to be made in cash, or cheque. Card payment can be accepted but only
if an internet connection is available for use by the engineer as this can only
be done online with Paypal. In the event of
non-payment, default or dishonoured cheque FIRST CLASS PC REPAIRS will charge
interest at the rate of 20 percent per annum from the date of the invoice up to
and including the date payment is made in full.
6.1 FIRST CLASS PC REPAIRS accepts no liability in
respect of any problem(s) it may not remedy due to any matter beyond its
control including but not limited to the age, specification or condition of the
Customer's hardware or software, Customer's failure to provide appropriate
software discs, drivers or product serial numbers or any fault with the
Customer's Internet Service Provider.
6.2 The Customer hereby confirms that a full
back-up of the Customer's hard-drive has been made prior to FIRST CLASS PC
REPAIRS commencing the services and that there is no legal restriction or
impediment to FIRST CLASS PC REPAIRS providing services to the Customer.
6.3 Under no circumstances shall FIRST CLASS PC
REPAIRS be liable either in contract, tort or otherwise, to the Customer, its
employees, agents, or any third party, for any injury or damages, including
without limitation, any direct, indirect, special or consequential damages,
expenses, costs, profits, lost savings or earnings, interruption to business
activity, lost or corrupted data, or other liability arising out of, or related
to the services provided by FIRST CLASS PC REPAIRS or out of the installation,
de-installation, use of, or inability to use the Customer's computer equipment,
hardware, software or peripherals. The Customer will, upon demand, indemnify FIRST
CLASS PC REPAIRS in respect of any loss, damage or injury arising from the
provision of the services. For the avoidance of doubt FIRST CLASS PC REPAIRS
has no liability for Customer data lost or damage incurred in any circumstances
whatsoever.
7.1 FIRST CLASS PC REPAIRS will maintain the
confidentiality of the Customer's files and/or data and undertakes not to
provide any Customer information to any third party save in the event it is
lawfully required to do so. FIRST CLASS PC REPAIRS reserves the right to refuse
the provision of services for any reason including but not limited to
circumstances such as the presence of unlicensed or illegal software or
material or material of an obscene or pornographic nature on a Customer's
computer. If for such reason FIRST CLASS PC REPAIRS terminates the services the
Customer shall be liable for and pay to FIRST CLASS PC REPAIRS, at that time,
the charges incurred in respect of time spent, in accordance with clause 3
above.
8.1 FIRST CLASS PC REPAIRS may make recommendations
to the Customer or the Customer may request that a product be provided by FIRST
CLASS PC REPAIRS in order that FIRST CLASS PC REPAIRS can perform the services.
All expressed or implied warranties, description, representations and
conditions as to fitness or suitability for any purpose in respect of the
services, including in respect of any product, including but not limited to any
item of software, hardware or peripheral provided by FIRST CLASS PC REPAIRS,
are expressly excluded. For the avoidance of doubt, FIRST CLASS PC REPAIRS has
no liability as to the suitability for the performance of the services, of any
product manufactured, sold or supplied by any third party, whether or not that
product has been recommended to the Customer by FIRST CLASS PC REPAIRS. Any
hardware, software or equipment provided to the Customer shall remain the
property of FIRST CLASS PC REPAIRS until full payment is received.
9.1 In the event of any dissatisfaction with the service provided by FIRST CLASS PC REPAIRS, the Customer should immediately contact FIRST CLASS PC REPAIRS on 07806788589 . FIRST CLASS PC REPAIRS will make an appointment for a return visit. We will endeavour to rectify the problem. If the cause of the dissatisfaction was due to a matter beyond the control of FIRST CLASS PC REPAIRS, the Customer shall pay for the additional time incurred at FIRST CLASS PC REPAIRS normal rates. If the problem arose directly as a result of FIRST CLASS PC REPAIRS previous attendance no further charge shall be made.
10. Service Agreements
10.1
Service
Agreements are paid for in advance. Call outs will begin once payments have
cleared into First Class PC Repairs bank account.
10.2
Remote
Access is arranged prior to access and is offered
10.3
A
PC and Broadband connection is required for Remote Access
10.4
Service
Agreements cover labour only. Any required software, hardware or consumables
would be charged additionally. They do not however cover printer repairs.
10.5
First
Class PC Repairs will monitor use of Service Agreements. Clients will check and
confirm these after every call out via email. Call out times will be rounded up
to the nearest quarter hour.
10.6
Service
Agreements are valid for 12 months from date of purchase. Clients may carry
forward up to 1/2 hour of “Remote Access” from an existing Service Agreement to
a new Service Agreement. Otherwise unused hours are non-refundable.
10.7
Discounts
are limited to 5 hours work. Hours over
this will be charged at the full rate.
10.8
Some
support call may result in upgrades being recommended – should engineers
recommendations not be followed we shall be unable to continue support for the
PC until the suggested action has been taken.
10.9
We
reserve the right to terminate this agreement at any time within the 12 month
period if we feel your issue is not reasonably resolvable.
10.10
We
may offer extra services at the time of repair e.g. Data Transfer,
you shall be notified at the time of repair about the extra services and the
additional charges which will be applied.
10.11
Where
necessary and it is required to Format your hard disk we shall endeavour to
ensure that your machine has all the necessary software installed however in
some cases you may need to re-install software yourself.
10.12
During
a support call we may require access to your system & 3rd party software
CD’s please make sure that these are accessible to enable our engineers to do
their jobs efficiently.
10.13
Should
a collection be required please ensure that your computer and any other
software & hardware are well packaged prior to collection, we can not be
held responsible for damage due to poorly packaged parcels.
10.14
In
order for us to effectively repair you pc remotely our engineers may need to
“take control” of your machine you must allow us to do this where requested.
10.15
Call
outs subject to all the terms and conditions listed clauses 1 to 9