A selection of the questions most frequently asked by our customers, together with the appropriate replies.
What are your charges?
We constantly review our charging structure to ensure that it remains as competitive as possible and always represents excellent value for money. Please call or email us via the CONTACT page and we will be happy to advise you. Also refer to the Rates page.
What happens if the engineer is unable to repair my computer?
In this case, our No-Fix-No-Fee policy means that there will be nothing to pay at all.
Is there a callout fee to pay?
We do not charge for callouts within the specified area covered, see CONTACT page. If you are outside of this area there may be a payable charge.
Do you charge for travelling time?
No. We do not charge for travelling time - only the time spent by the engineer working on your computer is chargeable.
Which methods of payment do you accept?
We accept payment in cash, by cheque (with guarantee card) or by credit card via PayPal (there is a small charge for this method). A full receipt will be given.
If the repair takes only forty minutes, will I have to pay for a full hour?
Our minimum charging period is one hour. If the repair is completed in less time than this, the engineer will offer to stay for the remaining time and perform a PC health check.
Do you repair laptops?
We carry out software related repairs to laptops, however, we do not repair laptop hardware failures. For laptop hardware failures, we recommend you to contact the manufacturer of your machine.
Do you repair printers?
We carry out software related repairs to printers - driver and/or installation problems, however, we do not repair printer hardware failures.
Do you repair monitors?
Unfortunately, we do not carry out repairs to monitors. For monitor hardware failures, we recommend you to contact the manufacturer or perhaps consult a television repair specialist.
What is remote Access?
This has to be arranged prior to use. How it works will be explained in detail then. But basically, our engineer will be able to go on your computer as if they were in front of it. This can be done via a simple program that you use which will allow us access. This can only be done with your permission and we could never access your PC without first arranging this
